Hanke Lubricants (hereinafter referred to as "Hanke", "the company", "we") attaches great importance to the protection of users' personal information. This Privacy Policy is designed to explain to you that when you visit the official website of Hanke China (
www.hankoil.com
), how we collect, use, store, share and protect your personal information when using website-related services, consulting products, submitting forms, and conducting business with us, and your related rights. This Privacy Policy is an integral part of the Terms of Use. When you visit and use this website and related services, it means that you have read, understood and agreed to the entire content of this Privacy Policy. If you do not agree with this policy, please stop using our website and all services.

Article 1: What personal information do we collect?

We only collect the information necessary to achieve the purpose of the service, and will not collect sensitive personal information that is not relevant to our business.

1. For the information you voluntarily submit, when you consult online, leave feedback, fill in contact forms, ask for information, inquire, or register an account, you may provide us with information such as: name, company name, contact number, email address, location, business needs, and message content.
   

2. Automatically collect technical information when you visit
   www.hankoil.com
   During the website process, we will automatically obtain some technical log information, including: browser type, device model, access time, visited page, IP address, referrer, cookie information, etc. This type of information is used for website security protection, visit statistics, and website experience optimization.
   

3. Business transactions generate information. If you engage in business connection, procurement, and technical connection with our company, we will keep business communication records and POC contact information for order follow-up, technical support, and after-sales maintenance.
   

提示：我们不会主动收集身份证号、银行卡、生物识别等敏感个人信息；如非必要，请不要通过网站留言、邮件向我们提交敏感隐私数据。

Article 2: How do we use your personal information?

The information collected is used only for the following legitimate purposes:

1. Reply to your product inquiries, technical inquiries, information requests, and connect business inquiries and business communication;
   

2. Maintain an account (if registered) to ensure the normal access and functionality of the website.
   

3. Website operation statistics, troubleshooting, security protection, and optimization of website product and service experience.
   

4. Carry out necessary after-sales services, technical return visits, and problem follow-up;
   

5. Push you industry information, product updates, technical information (if you affirmative consent to receive);
   

6. Comply with national laws and regulations, regulatory requirements, handle disputes, and keep files in compliance.
   

We will not use your personal information for other purposes not specified in this policy. If we want to use the information for a new purpose, we will obtain your consent again.

Article 3: Use of Cookies and Similar Technologies

1. This website uses cookies, web storage, and other similar technologies to remember visit preferences, improve browsing experience, and count visit traffic.
   

2. You can choose to refuse or clear cookies through your browser settings; however, after turning off cookies, some functions of the website may not function properly.
   

Article 4: Information Sharing, Transfer, and Public Disclosure

1. Do not share your personal information with others at will: We will not sell or rent your personal information to third parties, except as listed below.
   

2. Circumstances that can be shared/transferred: (1) Obtain your express consent or authorization; (2) Entrust a compliance service provider to provide technical support, email delivery, and server hosting due to business needs, and the trustee can only process personal information in accordance with our requirements and shall not use it for other purposes; (3) In the event of a company merger, acquisition, or asset transfer, personal information may be transferred, and we will require the recipient to continue to fulfill this Privacy Policy obligation; (4) Provide information in accordance with legal provisions, judicial authorities, and administrative authorities.
   

3. Public Disclosure: We will not publicly disclose your personal information except with your express permission or as required by law.
   

Article 5: Personal information storage and security protection

1. Storage period: We only store your information for the period necessary to achieve the purpose of the service. After the end of business communication and the termination of the service, personal information will be deleted or anonymized after the expiration of the retention period required by laws and regulations.
   

2. Storage location: Your personal information will be stored within the territory of the People's Republic of China and will not be provided overseas.
   

3. Security protection: We take technical and management measures including access rights control, cyber security protection, data rights isolation, etc., to protect your personal information and prevent leakage, tampering, and loss. The Internet environment cannot be 100% absolutely safe. If a security incident occurs, we will promptly inform the supervision and affected users in accordance with the law.
   

Article 6, Your rights related to personal information

According to the Personal Information Protection Law, you have the following rights:

1. Access rights: to inquire about the personal information we hold about you.
   

2. Right to Correction: If the information is incorrect, you have the right to request that we correct inaccurate personal information.
   

3. Right to deletion: You can apply for deletion of your personal information.
   

4. Withdrawal of consent: You can withdraw the authorization previously given to us for processing information; withdrawal does not affect the processing of information based on your consent before withdrawal.
   

5. Cancel account: If you have registered a website account, you can apply to cancel your account.
   

To exercise the above rights, you can submit an application to us through the contact information at the end of this policy. We will verify your identity and reply within the legal time limit.

Article 7: Protection of minors

This website is intended for industrial enterprises and adult business users. If you are under the age of 18, please use this website with the supervision and consent of your guardian. If we find that personal information of minors has been collected without the permission of the guardian, we will delete the corresponding data as soon as possible.

Article 8 Updates to this Privacy Policy

We reserve the right to amend this Privacy Policy due to updates to laws and regulations and business adjustments. The revised version will be published on
www.hankoil.com
Website, indicating the effective time of the update. By continuing to use the website services, you accept the updated Privacy Policy.

Article 9, Contact Us

If you have any questions or objections to this Privacy Policy, or need to exercise your rights related to personal information, please contact: Hank Lubricants (China) Client Server Department, email: szyilida@qq.com Tel: + 86 400 716 2598 If you are not satisfied with our information processing reply, you can also complain to the local network information department.